Terms of Service

1. The agreement & eligibility

These Terms of Service ("Terms") form a binding contract between you ("you," "Customer") and Clozo FZE LLC ("Clozo," "we," "our," "us"), governing your use of the Clozo platform at clozo.ai, academy.clozo.ai, and app.clozo.ai (the "Service"). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You represent that you are at least 18 years old, have the legal capacity to enter this contract, and — if you use the Service on behalf of an organisation — are authorised to bind that organisation. You further represent that you are not located in, and will not use the Service in violation of, any applicable sanctions or export-control laws.

2. Accounts & access

You are responsible for safeguarding your credentials and for all activity under your account. Notify security@clozo.ai immediately of any suspected unauthorised access. Each user on a multi-seat plan must have their own seat; credential sharing is prohibited. We may enforce concurrent-session limits and may suspend accounts showing signs of compromise to protect you and other customers.

3. Subscriptions, plans & billing

• Plans and current prices (in US Dollars) are described at clozo.ai/pricing. Pricing is per user, per month, and multiplies by your number of active seats.
• Payments are processed by our third-party payment processor. Clozo never stores full payment-card numbers.
• Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current rate until you cancel. You authorise us and our payment processor to charge your payment method for each renewal and for any usage-based or add-on charges you incur (e.g. additional seats, prepaid calling/messaging usage, add-ons).
• You may cancel at any time from your account settings; cancellation stops future renewals and takes effect at the end of the current paid period. You retain access until then.
• You may upgrade at any time (effective immediately, with prorated charges) or downgrade (effective at the next billing period). Fees are exclusive of taxes; you are responsible for any applicable taxes, and for any bank, card, or currency-conversion fees.
• We may change prices, plans, or included allowances for future billing periods on at least 30 days' notice; your continued use after the change takes effect constitutes acceptance.
• If a payment fails, we may retry and may suspend or downgrade the account until payment is resolved. Overdue amounts may accrue interest to the extent permitted by law, and you are responsible for reasonable collection costs.

4. Free trial & refunds

New accounts include a 30-day free evaluation period — this is your risk-free opportunity to evaluate the Service before you are billed for a plan. A credit card is required to start your free trial — we run a $1.00 card-verification charge that is immediately refunded, and no charge for your selected plan is made during the 30 days. Alternatively, you may choose to subscribe and pay immediately at signup for instant full access. Unless you cancel first, your selected plan begins billing automatically at the end of the free period.

All fees are non-refundable, except where a refund is required by applicable law.

Because you can evaluate the entire Service free of charge before any plan charge, and can cancel at any time to prevent future charges, we do not provide refunds or credits for amounts already paid, for partial billing periods, for unused time, for downgrades, or for periods during which you did not use the Service. If we ever elect, in our sole discretion, to issue a refund as a goodwill gesture, it will be limited to the actual purchase price paid for the affected period and will not exceed it. We do not offer, and are not obligated to provide, any "money-back guarantee," multiplied refund, or outcome-based refund of any kind. This Section states your sole and exclusive remedy regarding fees.

5. Chargebacks

If you believe you have been charged in error, contact billing@clozo.ai first and we will investigate promptly. You agree not to initiate a card chargeback, payment dispute, or reversal for a charge that is valid under these Terms. Initiating a chargeback for a legitimate charge is a breach of these Terms; we may (a) immediately suspend or terminate your account, (b) treat the disputed amount plus any bank/processor chargeback fees as immediately due, and (c) recover those amounts and reasonable collection and legal costs. We reserve the right to submit these Terms, your acceptance, and your usage records as evidence in any dispute.

6. Acceptable use

You agree not to use the Service to:

• Send spam or unsolicited messages, or otherwise violate anti-spam, telemarketing, or messaging laws or platform/carrier rules.
• Contact people who have opted out, are on applicable do-not-call/do-not-contact lists, or whom you lack a lawful basis to contact.
• Harass, defraud, deceive, impersonate, threaten, or harm anyone; distribute malware; or infringe others' rights.
• Upload unlawful content or content you lack the right to use.
• Reverse-engineer, decompile, scrape, resell, sublicense, or copy the Service or its outputs, or use them to build or train a competing product or model, except as non-waivably permitted by law.
• Circumvent security, usage limits, quotas, or rate limits, or probe or test the Service without authorisation.

We may investigate suspected violations and cooperate with law enforcement. Material or repeated violations may result in immediate suspension or termination without refund.

7. Your compliance obligations (email, SMS, calls & recordings)

Clozo provides tools that let you communicate with your own contacts. You alone are the sender, caller, and controller of record for every communication you send or place through the Service, and you are solely responsible for complying with all applicable laws and third-party requirements, including without limitation: anti-spam and messaging laws (e.g. CAN-SPAM, CASL, GDPR/ePrivacy), telemarketing and auto-dialing laws (e.g. TCPA and equivalents), do-not-call registries, carrier and A2P/10DLC registration requirements, and call-recording consent laws (including one- and two-party-consent jurisdictions). You are responsible for obtaining and documenting any consent required before messaging, calling, or recording a contact, for honouring opt-outs, and for the accuracy and lawfulness of your contact data. Clozo acts only as your processor/technical conduit and makes no representation that your use complies with any law. You will indemnify Clozo for all claims arising from your communications and data handling (see Section 18).

8. AI features & no professional advice

The Service includes AI-powered features (e.g. summaries, scoring, forecasting, coaching, drafting, transcription). AI output is generated statistically and may be inaccurate, incomplete, biased, or inappropriate. It is provided for your assistance only, "as is," and is not legal, financial, tax, medical, employment, or other professional advice. You are responsible for reviewing, verifying, and deciding whether to rely on or act on any AI output, and you assume all risk of doing so. Clozo is not liable for any decision, action, communication, or outcome based on AI output.

9. No guarantee of results or earnings

Clozo is a tool. We do not guarantee any specific sales, revenue, pipeline, conversion, win rate, ROI, or other business result. Any figures, benchmarks, case studies, testimonials, or examples shown on our marketing site, in the academy, or elsewhere are illustrative only, reflect the experience of specific users or hypothetical scenarios, are not typical, and are not a promise or guarantee of the results you will achieve. Your results depend on many factors outside our control, including your market, offer, effort, and execution. You are solely responsible for your own business decisions and outcomes.

10. Your content & our intellectual property

You retain all rights in the content you create or upload ("Customer Content"). You grant Clozo a limited, worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide and improve the Service to you. You represent that you have all rights necessary to grant this licence and to submit your Customer Content.

The Service — including its software, models, prompts, designs, content, and trademarks — is and remains the exclusive property of Clozo and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service while your subscription is active. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

11. Data ownership & portability

You own your data. You can export your dataset (e.g. in CSV or JSON) from in-product settings or by emailing privacy@clozo.ai. Retention, archival, and erasure are described in our Privacy Policy. You are responsible for maintaining your own backups of anything you cannot afford to lose.

12. Third-party services

The Service integrates and depends on third-party services (e.g. payment, telephony, messaging, email, AI, and analytics providers, and any accounts you connect). Your use of those services may be subject to their own terms, and Clozo is not responsible or liable for their acts, omissions, availability, pricing, or content. Charges you incur through third parties (including carrier, messaging, and usage charges) are your responsibility.

13. Service availability

We work to keep the Service available and secure but do not warrant uninterrupted or error-free operation. We may perform maintenance, and may modify, suspend, or discontinue features. Except where a separate written service-level agreement expressly applies to your account, the Service is provided without any uptime guarantee, and Section 17 governs our liability for any interruption.

14. Confidentiality

Each party will protect the other's confidential information with at least reasonable care and will use it only to perform under these Terms. Customer Content is treated as your confidential information. This does not apply to information that is public, independently developed, or rightfully obtained without a duty of confidentiality, or where disclosure is legally required.

15. Term, suspension & termination

These Terms apply while you use the Service. Either party may terminate the subscription effective at the end of the current billing period. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, initiate an improper chargeback, or pose a security, legal, or reputational risk to us, other customers, or the public. On termination: your right to use the Service ends; accrued fees remain payable and are non-refundable; and your data is handled per our Privacy Policy. Sections that by their nature should survive (including 4, 5, 7–12 and 16–21) survive termination.

16. Disclaimer of warranties

The Service, including all AI features and outputs, is provided "as is" and "as available," with all faults and without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or that the Service will be uninterrupted, secure, or error-free. Some jurisdictions do not allow the exclusion of certain warranties; in that case the above exclusions apply to the maximum extent permitted by law.

17. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, arising out of or relating to these Terms or the Service, even if advised of the possibility. To the maximum extent permitted by law, Clozo's total aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the amount you actually paid Clozo for the Service in the three (3) months immediately before the event giving rise to the claim. These limitations apply regardless of the theory of liability and are a fundamental basis of the bargain between us.

18. Indemnification

You will defend, indemnify, and hold harmless Clozo and its owners, officers, employees, and agents from and against any claims, damages, liabilities, penalties, and costs (including reasonable legal fees) arising out of or related to: (a) your Customer Content or contact data; (b) your communications, calls, messages, or recordings sent or made through the Service; (c) your use of the Service in breach of these Terms; (d) your violation of any law or third-party right (including privacy, anti-spam, telemarketing, and recording-consent laws); or (e) your reliance on any AI output. We will notify you of the claim and may participate in the defence with our own counsel.

19. Dispute resolution & class-action waiver

Informal resolution first. Before starting any formal proceeding, you agree to contact legal@clozo.ai and work with us in good faith to resolve the dispute for at least 60 days.

Binding arbitration / forum. To the maximum extent permitted by applicable law, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be finally resolved by binding arbitration administered in the United Arab Emirates (or, where arbitration is unavailable or unenforceable for you, by the competent courts of Ajman, UAE), and you and Clozo consent to that forum and venue.

Class-action & jury waiver. To the maximum extent permitted by law, disputes will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and each party waives any right to a jury trial.

Governing law. These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws rules. Nothing in this Section removes any non-waivable consumer-protection right you may have under the mandatory law of your country of residence.

20. Force majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, government action, internet or utility failures, cyber-attacks, pandemics, or failures of third-party providers.

21. General

These Terms (with the Privacy Policy and any order or plan you accept) are the entire agreement between us and supersede prior discussions. If any provision is held unenforceable, the rest remains in effect and the provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, agency, or employment relationship. Notices to you may be given by email or in-product; notices to us go to legal@clozo.ai. Headings are for convenience only.

22. Changes & contact

We may update these Terms as our product or applicable law evolves. We will post changes here and, for material changes, notify active customers by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

Clozo FZE LLC
Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street
P.O. Box 4848, Ajman, United Arab Emirates

Legal / contracts: legal@clozo.ai
Billing: billing@clozo.ai
Security: security@clozo.ai
General: info@clozo.ai